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Privacy Policy

City Foot Health Privacy Policy:

This Privacy Policy describes how and when City Foot Health collect, use, and share information when you attend an appointment, purchase a product from us, contact us, or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information Collected:

To aid your treatment or as part of purchasing something from the business, patients would provide the clinic with certain information such as name, address, contact details, medical information and payment information. Your information with be stored on an electronic patient record and diary system which are fully secured. We will never store or keep detail such as your bank account or debit/credit card details for future payments. Shall you decide to pay over the phone or by bank transfer the details are only used at the time of the transaction and they will be destroyed accordingly to the current regulation.

Why We Need Your Information and How We Use It:

We rely on a number of legal bases to collect, use, and share your information, including:
  • Where it is necessary for the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment or to provide patient support.
  • We will contact you by Email and SMS to confirm and remind of a forthcoming appointment.
  • We will contact you by Email and SMS about your forthcoming appointment in case there is a change or an update.
  • When you have provided your affirmative consent, which you may revoke at any time, we will contact you by Email and SMS with product offers, newsletters and updates about our clinics;
  • When you have provided your affirmative consent, which you may revoke at any time, we will contact you by Email and SMS to remind you of due check-ups or review appointments according to your treatment plan.
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
  • Information Sharing and Disclosure
  • Information about our patients is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
  • Medical professionals.  With your consent, we will share information with medical professionals such as your GP or consultant to allow continuity of care. We will also email you directly some of your results in case of tests.
  • Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as external reception services and or laboratories we will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If We sell or merge our business, We may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
  • Compliance with laws. We may collect, use, retain, and share your information if I am legally required to.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For customers who are not patients but may have bought products from our business I will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.


Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below: Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests. Object. You can object to (i) us, processing of some of your information based on your legitimate interests and (ii) receiving marketing messages from us after providing your express consent for receiving them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

How to contact us:

For the purpose of GDPR, I, City Foot Health, Anuj Soni am the data controller of your personal information. If you have any questions or concerns, you may contact me on contact@cityfoothealth.com.

CANCELLATON POLICY: Please be advised that if you cancel within 24 hours of your appointment or fail to attended, then there will be a charge for the missed appointment.